Technical Support Representative
Sorry, this particular job is closed. But feel free to fill out a General ApplicationSearch Jobs
Technical Support Representative
Title:Technical Support Representative
We are currently hiring for a Customer Service/Help Desk Representative at our advanced manufacturing facility in Marlboro, MA!
This is a full time, Direct Hire position on 1st shift!
The Customer Support Rep. responsibilities will include telephone support of our custom Windows application, Windows operating systems, e-mail, dialup access and network support for customers and field employees. PC configuration and internal IT support will also be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer all customer inquiries concerning operation and configuration of our product line.
- Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
- Log every interaction into the CRM system.
- Call escalation to field teams for critical issues.
- Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
- Research technical and software issues to identify trends for early detection and repair.
- Perform data migration on customer computers.
- Extensive knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7 essential.
- PC hardware and configuration skills essential.
- Intermediate networking knowledge required.
- Previous experience working in a customer care environment.
- Excellent problem solving, telephone and communication skills.
- Knowledge of IT operations, responsibilities, workflow processes and procedures in order to resolve inquiries independently.
- Good customer and vendor relationship skills
- Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
- Ability to work flexibly with the team to ensure timely delivery of service.
- An ability to work within tight deadlines and manage time effectively.
- Electro-Mechanical Assembler in Vineland NJ
- Service Repair Technician 2nd shift in Chelmsford MA
- PTO Tech in Memphis TN
- CNC Programmer in Woburn MA
- Packaging Assembler in Newton MA
- Computer Operator in Swedesboro NJ
- 3rd Shift Assembler in Chelmsford MA
- Picking - 1st Shift in Suwanee GA
- Receptionist- HR Admin Assistant in New Hope MN
- ISO Tank Mechanic in Bridgeton NJ
- Maintenance Manager in Millville NJ
- 2nd shift Lead Mechanic in Millville NJ
- Warehouse Operator in Memphis TN
- Bench Service Technician in Alpharetta GA
- Administrative Assistant in Swedesboro NJ
- Warehouse Manager in Swedesboro NJ
- 2nd shift Machine Operator in Vineland NJ
- Distribution Supervisor in Newnan GA
- Warehouse Shipper in Wilmington MA
- Warehouse Receiving in Wilmington MA
- QA Supervisor in Millville NJ
- Test Operator (2 2nd shift and 1 1st shift) in Austin TX
- Medical Technologist in Chantilly VA
- Production Test Technician in Willmington MA
- MIG Welder in Flowery Branch GA
- TIG-MIG Welder in Flowery Branch GA
- Project Manager in Wilmington NC
- SI Assembler in Austin TX
- Strategic Innovation Manager in Memphis TN
- Process Engineer in Clover SC
- Warehouse Lead in Memphis TN
- Customer Service in Memphis TN
- Facilities Tech in Westborough MA
- Electronics Assembler in New Hope MN
- System Level Debug Tech in Chelmsford MA
- Conformal Coating Technician in Suwanee GA
- Sr. Python Developer in Ruffsdale PA
- Rework & Soldering Technician in Coon Rapids MN
- Fleet Manager in Everett MA
- CNC Process Engineer in Troy AL
- Client Services Rep I in Lee's Summit MO
- Forklift Operator in Memphis TN
- Distribution Associate I in Memphis TN
- Stockroom- 3rd Shift in Gainesville GA
- Machine Shop Supervisor in Suwanee GA
- Welder in Dawsonville GA
- HR Benefits Specialist in Andover MA
- Welder in Dawsonville GA
- Shipping and Receiving Clerk in Buford GA
- Quality Engineer in Newnan GA
- Quality Engineer in Raleigh NC
- Em Assemblers 2nd shift in Merrimack NH
- General Labor Warehouse in Memphis TN
- Sales Engineer in Bedford NH
- IT Operations Engineer II in Milford MA
- 2nd shift CNC Lathe Machinist in Flowery Branch GA
- Senior Quality Engineer in Minneapolis MN
- Technical Service Technician 2 in Chelmsford MA
- Press Brake Operator-Day Shift in Alpharetta GA
- Continuous Improvement Engineer in Newnan GA
- Electronic Service Technician in Plymouth MN
- Plant Controller in Franklin MA
- Controller in Nashua NH
- Temp Optical Assembly Tech in Nashua NH
- CNC Machine Operator in Lawrence MA
- QA Engineer (4G Access) in Nashua NH
- QA Engineer (3G Access) in Nashua NH
- Calibration Technician in Andover MA
- Electrician in Franklin MA
- Lead Electrical Engineer in Anoka MN
- Entry-Level Assembler in Andover MA
- E-M Assemblers in Merrimack NH
- Maintenance Supervisor in Franklin MA
- Equipment Operator 1st Shift in Jefferson GA
- Industrial - Plant Electrical Mechanic in Millville NJ
- Director, Quality Assurance in Millville NJ
- Design Engineer in Spartanburg SC
- Quality Inspector in Minneapolis MN
- Safety Manager in Everett MA
- Sales Engineer in Norcross GA
- Customer Service-Sales in Memphis TN
- Specimen Technician I in Tucker GA
- Quality technician in Norcross GA
- Packaging Supervisor in Olive Branch MS
- Principal Electrical Engineer in Waltham MA
- Accounts Payable Coordinator in Milford MA
- Laboratory Assistant in Tucker GA
- Sanitary Welding Maintenance Mechanic in Swedesboro NJ
- EM Assembler in Willmington MA
- Maintenance Mechanic - 3rd shift in Lincoln RI
- Laboratory Assistant in Marlborough MA
- Structural Engineer in Alpharetta GA
- Mechanical Designer in Alpharetta GA
- Material Handler in Memphis TN
- Machine Operator 2nd Shift in Salem NH
- Laboratory Automation Engineer in Marlborough MA
- Customer Service Rep in Concord CA
- CNC Machinist in Flowery Branch GA
- 3rd shift Packer-Picker-Puller in Newfield NJ
- 1st shift Picker Packer in Newfield NJ