IT Support Specialist

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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IT Support Specialist

  • Specialty:

  • Title:

    IT Support Specialist
    • City:

      Maple Grove
    • State:

    • Zip Code:

  • Start date:

  • Status:

  • Assignment Type:

    Direct Hire
  • Job Id:



The DAVIS Companies is supporting a global leader in the test solutions industry by securing an IT Support Specialist. This individual provides technical services to internal customers by identifying, prioritizing and confirming resolution of reported problems with networked systems. Will also provide support for desktops, laptops and servers including installations, upgrades, hardware and operating system configuration.

Responsibilities of IT Support Specialist: 

  • Create and modify reports (SSRS, Crystal, SQL)
  • Provide End user support for ERP application
  • Create and update ERP lobbies/dashboards
  • Provides day-to-day technical support to all users
  • Maintain desktop and laptops configurations
  • Troubleshoot user problems and implement corrective action
  • Troubleshoot network connectivity
  • Maintains, monitors, and upgrades enterprise network devices
  • Participate on IT project teams
  • Provide software installation and configuration
  • Provide hardware solution recommendations
  • Design, develop and test client production level images
  • Test and apply vendor supplied hardware and software releases, which include: operating System, drivers, patches and firmware upgrades required to maintain stability and security
  • Provide new and re-assigned PC software load/setup/delivery and configuration
  • Provide appropriate response to reported customer problems/requests
  • Follow-up on all service provided to customers
  • Record actions taken and status updates in Helpdesk software
  • Customize and maintain the monitoring and management capabilities needed to support troubleshooting, operational processes, security, service level attainment and reporting
  • Ongoing management and maintenance of Ivanti (formally LANDesk) infrastructure necessary to allow periodic and ad hoc software deployment and system patching to all desktops and laptops
  • Knowledge of IT systems including but not limited to Microsoft Windows Server 2008/2012, Windows 7/10, Office, and computer hardware
  • Works with staff at all locations to provide excellent customer service in person, over the phone, or using remote management tools
  • Perform related tasks as needed or assigned
  • Technical writing including, but not limited to, network diagrams, infrastructure documentation, problem descriptions, resolutions, change control notification, and other documents

Skills, Requirements, Education and Experience of IT Support Specialist:

  • Must be a U.S. Citizen
  • A+, Network +, MCP, MCSA and CCNA certifications desirable.
  • 2 year, Associates, Bachelor’s Degree in IT or Computer Science
  • VMWare virtual environment and Windows Server experience preferred
  • Minimum 3-5 years of experience in IT support or related field.
  • Prior IFS experience is preferred
  • Experience with Ivanti (LANDesk) preferred

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