Customer Service Supervisor

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    $53900.00 - $65000.00


Customer Service Supervisor

Under general supervision, the Customer Service Supervisor manages the customer support call center operations and daily activities of employees and delivers exceptional customer service and client support for our customers.

Primary Responsibilities
  • Supervisor instructs and holds accountable client support talent in the implementation of best practices that consistently achieve articulated time, service, quality, productivity, and customer satisfaction targets.
  • Assists Client Service team with improving client support quality results by evaluating and redesigning processes, establishing and communicating service metrics, monitoring and analyzing quality and results of all customer contacts, implementing meaningful change in support of growing business needs.
  • Achieve staffing plans by effectively recruiting, selecting, training, coaching, and managing performance.
  • Collaborate with Sales Operations and Sales Administration for smooth transfer and resolution of inquiries and complex cases.
  • Participates in call queue as required.
  • Regular attendance and timeliness is essential.

  • Requires Bachelor’s Degree, preferably in Applied Science field and customer service experience, may consider some college and customer service supervisory experience.
  • Prefer customer service supervising experience in laboratory or service environment.
  • Strong technical aptitude, able to explain complex information using easy-to-understand explanations.
  • Experience hiring, managing and motivating a high performance team is preferred.
  • Strong client relationship management skills are essential.
  • Excellent verbal and written communication skills required.
  • Excellent problem resolution, and analytical skills.

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