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IT Support Technician

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The DAVIS Companies has partnered with a leader in the tele-communications industry by securring an IT Support Technician to join their team. This is a tremendous opportunity to join an incredible organization. 

Key Responsibilities of IT Support Technician:           

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Answer to and perform transfers, additions, and change requests as they are submitted by members of management.
  • Ensure that physical desktop connections are in proper working order.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Develop help sheets and frequently asked questions lists for end users.
  • Procure computer supplies as requested by IT management.
  • Perform other duties as needed/assigned

Education of IT Support Technician:

  • College diploma or university degree in the field of computer science and/or equivalent work experience.
  • Possess Microsoft Support Certifications
  • Experience with desktop and server operating systems, including Microsoft technologies.


Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.