Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Owner Connection Representative

  • Specialty:

    Professional
    • City:

      Plymouth
    • State:

      MN
    • 55447
  • Assignment Type:

    Contract To Hire
  • Job Id:

    60211
  • Payrate:

    $19.00

Description

JOB SUMMARY:

Owner Connection Representatives (OCRs) strive to provide world class consumer service to Polaris owners and represent the voice of the consumer within the organization throughout Polaris’ dealer partner network. As an OCR, you will be a member of a cross-functional team environment supporting and training our first level (outsourced) consumer service team and managing daily interactions with other Central Service Teams and/or Product Groups. OCRs are empowered to resolve escalated cases with timely & accurate service solutions that promote Polaris brand advocacy.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Empowered to deliver solutions that provide a positive owner experience while identifying opportunities to educate consumers on proper use or maintenance of our products that ensure future satisfaction.
  • Tactical problem solver that provides research and assistance to solve issues between Polaris Dealers, Technical Service Representatives and Consumers.
  • See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions.
  • Accountable for follow-up with consumers to assure problems/issues receive a timely response or resolution.
  • Establish and maintain positive consumer relationships, internally and externally.
  • Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs.
  • Supports outsource contact center personnel with tools, process and information to drive consumer satisfaction.

SKILLS, KNOWLEDGE & EDUCATION:

  • Bachelor’s degree required
  • Minimum of two years direct or phone interactions with consumer.
  • Powersports or motorcycle dealership experience preferred
  • Strong desire to deliver industry-leading consumer service and build strong consumer relationships
  • Ability to maintain a positive attitude and treat each contact with professionalism and respect
  • High level of curiosity and soft skills that align with Polaris Core Values Strong prioritization skills and attention to detail
  • Excellent problem solving and conflict resolution skills
  • Ability to work well under pressure and manage stressful interactions
  • Ability to ask questions, easily process information and translate that to action
  • Exceptional verbal and written skills, ability to connect with audience and articulate thoughts, while building swift trust with consumers
  • Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint Ability learn quickly and have basic technical aptitude
  • Ability to execute in cross functional role and interact with multiple business units to provide world class consumer service
  • Minimum requirement to type 53+ WPM

Preferred

  • Experience with Microsoft CRM365
  • A Powersports enthusiast

DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 

#MN-A

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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