1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svgfull-time325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative - Agent

  • Specialty:

    Administrative
  • Title:

    Customer Service Representative / Agent
    • City:

      Durham
    • State:

      NC
    • Zip Code:

      27703
  • Start date:

    06-02-2021
  • Status:

    Closed
  • Assignment Type:

    Contract To Hire
  • Job Id:

    59073

Description

Customer Service Representative

Great opportunity for a customer service representative to join their team one of the top medical device companies in the Durham, North Carolina area. Check out this contract to hire position and be part of this growing industry.

Description:
  • Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers.
  • Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.
  • Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.
  • Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable BCBSNC practices and policies.
  • Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues.
  • Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner.
  • Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs. Promote programs, making sound decisions to apply the most appropriate “stakeholder centric” course of action to respond to needs.
  • Educate and encourage customers on use of alternative delivery channels including self service, web, etc.
  • Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.
  • Interface with local, state and federal governmental entities and plan participants regarding BCBSNC products, services and policies.
If you are in the job market and looking to work from home well look no further! This opportunity is with a very credible company who does business with over 15 states across the US. Apply today because these positions will be filled quickly!!

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