1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svgfull-time325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Customer Service Representative

  • Specialty:

    Administrative
  • Title:

    Customer Service Representative
    • City:

      New Hope
    • State:

      MN
    • Zip Code:

      55428
  • Start date:

    09-20-2021
  • Status:

    Closed
  • Assignment Type:

    Contract To Hire
  • Job Id:

    60323

Description

Are you looking for a new opportunity where you can be part of a growing industry? Well regarded company in the electronics industry needs a dynamic Customer Service Representative to join a growing team in Maple Grove, MN. This temp to direct position offers growth and a great benefit program. 

JOB SUMMARY

The Customer Support Specialist is the first line and primary point of contact with the customer.  Works closely with Engineering, Planning, Program Management, Quality, Materials, and Quoting/Proposal functions to meet and exceed customer requirements and to build and maintain customer relationships.  Handles customer inquiries, problem resolution, spreadsheets for data collection/evaluation, on time order entry, typing of correspondence and quotations, runs meetings with customers, schedule changes, credit issues, processing returns, telephone and written communications with the customer.  Ensures complete Customer Satisfaction and successful and timely execution of all contractual/purchase order requirements.  Provides back up to Program Manager, and provides support on projects as needed. 

JOB DUTIES

  • Primary Customer point of contact. 
  • Provides a professional and friendly representation of directives, policies, decisions, and ideals.
  • Ensures the communication between the customer is performed in a timely, accurate, complete and organized manner.
  • Understands how to utilize the tools (ERP, customer portals, etc.) available to provide feedback to the customer.
  • Organize CFT meetings to provide and ensure customer of quote status. Provides the customer with status on existing orders, price and delivery information, and tracking information.
  • Coordinate, participate, and set up customer visits and conference calls, informing the Receptionist of any anticipated visitors and needs therein (lunch, etc.).
  • Ensures the customer order matches the quote. Resolving issues and expediting through contract review and new part number assignment.  Tracking resolution issues through Excel or other means.  Ensuring latest revision of quality codes and T&C’s are accepted and on file, and customer correspondence are stored in order file.
  • Maintains Customer Portals, RFQ’s, orders, returns, and expedites.
  • Reviews RFQ and prepares documentation to support the quotation, tracking due dates, providing customer emails and correspondence input for internal files to support the documentation trail. Analyzes customer SOW and RFQ’s and ensures project and final quotation addresses all customer requirements.
  • Download customer drawings and data packages to appropriate folders for customer RFQ and ECO’s while adhering to specified naming conventions and formats.
  • Accessing customer portals to download ECO’s, check revision levels and load documents into APTOS.
  • Download costed BOMS for pricing to work with buyer regarding pricing discrepancies.
  • Analyzes and distributes customer performance reports resolving delivery discrepancies with customer.
  • Organizes and maintains APTOS project and quote files; updating pricing and win loss information.
  • Process return requests from the customer following company procedures and guidelines for billable or non-billable categorization.
  • Enter and maintain Infor database with pricing and order information.
  • Reviews all documentation for compliance to the US export regulations (EAR & ITAR).
  • Ensure all order terms and conditions related to freight, financing, insurance, packaging, marking, tariff and documentation are correctly identified on the order. 

JOB SPECIFICATIONS

  • Associates degree in business or communications or equivalent education/work experience is required. 
  • 3 years customer service experience in a technical manufacturing environment preferred. 
  • Must have a professional and friendly personality, positive attitude and strong interpersonal skills. 
  • Must be self-motivated, possess strong organizational skills and time management skills, and have the ability to juggle multiple projects and competing work demands.
  • Requires excellent verbal and written communication skills with the ability to communicate complex data effectively both internally and externally. 
  • Effective negotiation and conflict resolution skills. 
  • Requires the use of independent judgment.
  • Must be proficient in the use of computers including Microsoft Word, Excel, and Access plus working knowledge of ERP systems is preferred (AS9100, ISO9001, or ISO13485 experience is a plus).  
 
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 

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