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Member Services
Specialty:
AdministrativeCity:
MemphisState:
TN
Assignment Type:
Contract To HireJob Id:
57100Payrate:
$13.00
Description
Member Services
Responsibilities:
Responsibilities:
- Assist customers with transportation requests, including cancellation and rescheduling as needed.
- Facilitate the needs of the customer, department, and company.
- Able to stay on task and focus on work-based items during working hours.
- Outstanding communicator and problem solver.
- Make outbound calls to secure NEMT Provider to accommodate transportation request.
- Answer phones.
Qualifications:
- Pleasant telephone voice/manner.
- Strong written and oral communication skills.
- Strong listening skills.
- Ability to remain courteous with difficult or angry customers.
- Basic computer knowledge/PC experience.
- Must be able to work shifts or flexible work schedules as needed.
- Work is accomplished at a workstation or in a cubical space equipped with a telephone, headset, and computer.
- Work environment is generally noisy and employees are generally subjected to long periods spent sitting, typing, or looking at a computer monitor.
- High School diploma or equivalent, such as GED, required.
- Up to 2 years of customer service and ability to multi-task.
- Type 35 wpm.
Working Schedule: 8 am to 5 pm
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