Are you the type of person who likes to problem solve and find solutions? Then Please read below!
We have immediate needs for experienced testing technicians in Rochester, NY for 3rd shift.
Job Title: SERVICE SUPPORT TECHNICIAN
What You Will Do:
- Performs on-site or in-house servicing, repair and/or installation of company product(s)
- This job may include any aspect of field/customer support, and is not limited to system hardware and software
- Provides technical support to customers on operational or maintenance aspects of system equipment
- Serves as customer contact on technical and service related problems
- Diagnoses mechanical, hardware, software and systems failures, using established procedures
- Determines most cost effective repair/resolution to minimize customer downtime
- Prepares reports for analysis of product failure trends and service ability issues
What You Need To Be Successful:
- Associates degree or equivalent experience preferred
- Requires a minimum of 1-2 years of related experience
- Proficient in documentation and an ability to log updates in a CRM system
- Ability to problem solve and eager to learn
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.