Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Back Stage Ops Support Rep

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    • 33326
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As a Back Stage Operations Support Representative, you will be part of a dynamic team that supports multiple departments and provides internal and external customer service. You’ll handle customer inquiries and will be assigned a variety of assignments based on volumes, business needs, and/or priorities.

Provide operational support to various departments within Payment Services:

  • Index cases in Salesforce to assign tasks to various departments for resolution.
  • Process payment adjustments.
  • Review and update customer cases accurately and timely.
  • Pull reports and extract data to fill customer needs/requests.
  • Open, read, and distribute incoming mail to the correct department or person for further action.
  • Verify tax rates and confirm wages listed to ensure taxes are paid correctly. • Enter State Unemployment Insurance (SUI) data into multiple systems.
  • Complete special projects and additional duties as assigned.
Required Qualifications:
  • Candidate(s) must be able to go into the office for QE processing in Weston, Florida.
  • Flexible and available to work overtime, weekends, and holidays as required during any calendar Quarter-End/Year-End. 
  • Minimum of 2 years of professional experience utilizing customer service skills.
  • Effective verbal and written communication skills.
  • Be detail-oriented.
  • Strong follow-through, customer focus, and service skills.
  • Proficient in working with multiple systems and tools to perform job functions.
  • Ability to work independently and within a team environment.
  • Intermediate understanding of Microsoft Office (Word, Excel, PowerPoint, Access, Windows, and Outlook).
For immediate consideration please send your resume to rinman@daviscos.com
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 


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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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