Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Customer Service Representative - Employee Engagement (Payroll & Benefits)

  • Specialty:

    Administrative
    • City:

      Santa Ana
    • State:

      CA
    • 92701
  • Assignment Type:

    Contract
  • Job Id:

    59565
  • Payrate:

    $18.00

Description

Customer Care Agents | Benefits + Payroll Support - Call Center 

The DAVIS Companies has partnered with a large Human Capital Company to help with their Open Enrollment Support hiring. We are actively interviewing candidates for a temporary Customer Service - Benefits & Payroll Coordinator position. In this role, you would provide phone and email support to employees with regards to payroll questions, their benefits enrollment, and related questions through the Benefits Employee Engagement Center.
  • Contract Length: 9 months.
  • Schedule: Monday – Friday 8:30 AM – 8:30 PM EST. (Your assigned work schedule will fall in that window)

Send resumes to bshanahan@daviscos.com for immediate resume review.

Key Duties and Responsibilities:
  • Interact with employees via phone and chat to help resolve questions they have regarding benefits and/or payroll.
  • Assist employees in accessing and navigating benefits system.
  • Educate employees on system enhancements related to benefits.
  • Provide explanation of benefits option based on client summary plan descriptions.
  • Assists with life event changes for newly eligible employees, marriages/births, and related dependent verifications.
  • Establish and maintain effective relationships with client benefits and HR managers.
  • Correspond with benefit carriers to validate benefit coverage.
  • Participate in system testing in preparation for Open Enrollment or new life events.
  • Responsible for creating and monitoring client interactions via CRM system.
  • Escalate non-routine inquiries and issues to Benefits Specialist and/or Benefits Manager.
  • Participate in client related meetings as needed.
  • Assist with client audits as requested.
  • Assist with related special projects as needed.
  • Other duties and/or daily tasks as assigned.

Qualifications:
  • AA Degree or equivalent experience
  • Prior HR, Benefits, or Payroll experience a plus, but not required.
  • Prior Professional experience utilizing strong customer service skills.
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Acute attention to detail
  • Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Ability to understand and follow written and verbal instructions.
  • Ability to effectively present information and respond to questions.

#ATL-C
#MWW
#GDGAMFG

DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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