Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Member Services Coordinator

  • Specialty:

    Professional
    • City:

      Boston
    • State:

      MA
    • 02210
  • Assignment Type:

    Contract
  • Job Id:

    60175
  • Payrate:

    $20.00

Description

Member Service Coordinator - 100% Remote 
 

To ensure a world class customer service experience for our members we are looking for dynamic team players with exceptional emotional intelligence and analytical chops. If you’re able to think quickly on your feet, love to solve operational problems, are excited about the sharing economy and have exceptional people skills, then we want you on the team. You will be front and center working with our members every day to assist with concerns and coordinate with our Fleet Operations, Sales and Marketing teams.

Responsibilities:

The duties and responsibilities of a Member Services Coordinator are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Responsibilities include but are not limited to the following:

  • Responds thoughtfully to member inquiries and escalated operational failures in a timely fashion
  • Works collaboratively with Operations to communicate with members and identify solutions to reduce member impact
  • Identifies pro-active measures to reduce member contact and improve member satisfaction
  • Analyzes operational lapses that result in member impact and provide feedback and reporting as needed
  • Drives member communications during escalated situations, for example, recalls or weather-related events
  • Educates members as needed to ensure their success with our offerings
  • Acts as gatekeeper for member charges, reimbursements, refunds, and credits resulting from escalations or operational need
  • Works with Member Services Manager and/or Member Services Supervisor to develop and implement projects
  • Assists Operations team in identifying parking locations and fleet requests as conveyed by members
  • Monitors member behavior to identify bad actors or needed education
  • Audits operational team processes to reduce negative member impact
  • Develops subject matter expertise to support the North American Member Services team
  • Advocates for our members always
  • Works every day to deliver a world class customer experience for our members

Requirements

  • 1-2 years of customer service experience or working with the general public (preferred)
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays according to business need. Shifts may include evening, overnight or early morning hours
  • Must pass driving history requirements
  • Must be able to multi-task and thrive in a fast paced, active environment
  • Strong communication and interpersonal skills particularly in writing
  • Member-centric with a strong desire to help others
  • Technical aptitude and the ability to learn new technology quickly, including during development with little documentation
  • Exhibits patience, empathy, attention to detail and a gift for problem-solving
 
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 
 

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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