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Experience Design-User Experience Design Researcher

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UX Researcher
Long Term Contract
Milford, MA 
Must be able/willing to work in the office at least 3 days a week

Our client has a state of the art Customer Experience Design Center (XDC) to support the customer excellence strategy across all of our products, services and solutions. This enables us to observe how users interact with our products in a monitored yet natural-looking environment. Our client is looking for an experienced and passionate Experience Design Researcher who can design, develop, execute and support customer experience activities through the XDC. We need someone with finesse and a leaders’ voice who can do their best work under deadline whilst driving a complex set timeline of tasks.


  • 3 – 5 years of experience executing a variety of qualitative and quantitative research methods: designs and executes against research methodologies (usability studies, interviews, surveys, design thinking etc.)
  • Creates and delivers post project executive summaries, retrospectives, surveys and follow-ups
  • Ability to identify best methods to accomplish research goals
  • Works closely with experience design center project manager and director
  • Maintains effective communication channels both within the team and with sponsors, stakeholders and senior management
  • Advocates for the importance of customer voice across departments
  • Collaborates and interacts with individual customer contacts typically to recruit participation within the XC, involving 1-1 interactions
  • Takes proactive ownership of problems and demonstrates self-development
  • Generates new ideas and accepts new challenges and adapts to change


  • Bachelor’s degree in Human-Computer Interaction, Human Factors or relevant discipline
  • Demonstrated knowledge of CX/UX methodologies
  • Strong proven written, verbal and PowerPoint communication skills, especially within a CX team setting


  • Industry certification in customer experience or user experience
  • Experience within an analytical instrument/scientific software vendor
  • Portfolio of UX projects



DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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