1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svgfull-time325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Help Desk tech

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    Help Desk tech
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  • Assignment Type:

    Direct Hire
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Are you an experienced Helpdesk Specialist with a background in Level 1/2 support for network, hardware and software support? If so, apply to this direct position with your resume today!!

Position Description:
We are we are looking for an experienced Help Desk Technician to join our growing IT team. The individual must have willingness to learn and adopt new systems and applications.

What you'll do:

    • Serve as a representative for the IT Department for the customer service and support the resolution of all tickets.
    • Provide level I and II support for a dynamic organization.
    • Interface with end users and function as their primary point of contact for networking, hardware, and software issues throughout the life cycle.
    • Remediate users' computer issues in an effective, courteous, and expedient manner to ensure maximum productivity of local and remote staff.
    • Create new users and computers in Active Directory.
    • Perform and get approval for routine and non-routine change requests in Active Directory.
    • Support OSX / IOS / Android devices with MDM software
    • Escalate complex and high priority tickets to their appropriate points of escalation in tier III.
    • Perform further troubleshooting as requested by escalation points and provide users with timely updates.
    • Verify and document the resolution of support of all requests in the ticketing system.
    • Follow all appropriate policies, procedures, and SOPs for documenting support requests and problem tickets.
    • Abide by all relevant security policies and accompanying ISO standards.
    • Configure incoming hardware as well as set up workspaces for onsite users.
    • Fulfill new requests for hardware dispersals in a timely manner.
    •  Willingness to learn and adopt new systems.
    • Other duties and projects as assigned by manager.

What you must have:

    • Excellent interpersonal and customer service skills
    • Must be willing and able to perform effectively in a fast-paced customer-centric environment
    • Strong notation skills and attention to detail
    • Demonstrated experience in troubleshooting
    • Ability to quickly learn and adopt new IT Support and Infrastructure software for hardware and user management. 

Educational Experience:

    • Associates, BA/BS in Information Technology or Computer Science OR commensurate certification and experience.
    • Strong experience in customer support.
    • Experienced in working with Windows 10
    • Experienced with hardware dispersal and refresh campaigns
    • Must have a good command of English in order to provide effective phone, touch, and email support
    • Ideal candidates will have experience supporting a  multisite environment with 500+ users.
    • Ideal candidates will have 3+ years’ experience in a Helpdesk Support role primarily in a Windows Environment utilizing Active Directory.
    • Ideal candidates will have 1 -2 years’ experience supporting OSX / IOS / Android devices
    • Advanced experience working with various Windows Server versions is a plus
    • Relevant Certifications (A+, MCSA, Security+, etc.) are a plus
    • Willingness to learn and adopt new systems and applications
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 

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