1970-01-01Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svgfull-time325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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IT Analyst

  • Specialty:

    IT
  • Title:

    IT Analyst
    • City:

      Lavonia
    • State:

      GA
    • Zip Code:

      30553
  • Start date:

    09-14-2021
  • Status:

    Closed
  • Assignment Type:

    Direct Hire
  • Job Id:

    60268

Description

IT Help Desk Analyst

The DAVIS Companies has partnered with a leading manufacturer of electronic casino games in their recruiting efforts to add a team member to their growing Help Desk/Service Desk. This is a fantastic opportunity for someone new in the IT Help Desk space to grow their skills and experiences while troubleshooting both hardware and software issues over the phone and sometimes in person.

  • Job Type: Direct Hire
  • Hours: Monday – Friday, 8:30 - 4:30
  • Location: Lavonia, GA – In Office Position
  • Salary: $40,000 per year
  • Travel: Required on a case-by-case basis
Resume to bshanahan@daviscos.com for immediate consideration

Essential Duties & Responsibilities

  • Receiving customer phone calls and applying systems analysis techniques and procedures to determine hardware, internal software, and external software issues without a script or troubleshooting guide
  • Using independent judgment to determine whether a Field Support Technician should be dispatched to a customer location and, if so, dispatching the technician and providing him or her with direction and instruction on how to handle the customer issue
  • Using independent judgment to determine whether customer issues require hardware replacements and, if so, coordinating replacement of such hardware
  • Periodic on-site installation and analysis of company systems at customer locations
  • Analyzing and testing hardware and/or software to determine if a patch or upgrade is needed and making recommendations to IT Support Manager regarding the same
  • Analyzing test environment software and release candidate software versions for potential bugs and issues
  • Analyzing potential customer hardware and software systems and networks to determine compatibility with company hardware and software
  • Documenting processes required to build and maintain company software as it pertains to changing site environments
  • Providing feedback to IT Support Manager for ongoing maintenance of IT Support database for purpose of customer call tracking, knowledge database creation, and statistical report generation
  • Maintaining a working knowledge of all company deployed applications, including functions, performance, and usage

Qualifications

  • 0-2 years Help Desk Experience
  • Excellent attention to detail
  • Works well in a team environment
  • Able to work with a diverse group of people
  • Ability to travel with little to no notice
    • Travel could be local or throughout the United States. 
  • Knowledge of network concepts and applications; especially as it relates to MS Windows
  • Windows Server experience
  • Use and application of hardware and software firewalls
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DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Differ

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