Davis Companieshttp://daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Technical Support Specialist

  • Specialty:

    Manufacturing
    • City:

      Stone Mountain
    • State:

      GA
    • 30083
  • Assignment Type:

    Direct Hire
  • Job Id:

    59112

Description

Technical Support Specialist

The DAVIS Companies has partnered with a growing client in Stone Mountain, GA. We’re actively interviewing for a full time, permanent Technical Support Specialist who can support both customers and installers. This person is the first point of contact for product related inquires; including application, hardware, or general questions and issues. We’re looking for a customer focused individual who has the ability to think out of the box and troubleshoot issues.

Send resume to rinman@daviscos.com for immediate consideration

General Job Details:

  • Pay Rate: $17.00 - $20.00 per hour (depending on experience)
  • Schedule: All candidates must be able to work from 8:00 AM – 8:00 PM, Monday – Friday
  • You will be on a rotating schedule and will need to work all 3 shifts.
  • Inbound and Outbound Phone Calls with follow up emails to customers and installers

Responsibilities

  • Initiate the technical support cycle while assisting the constant growth and development of processes.
  • Answer incoming calls and emails from installers and customers.
  • Utilize knowledge base to find solutions to common issues. Partner with Level 2 team members if/when the article does not fix issue.
  • Guiding callers through process on how to resolve issues.
  • Escalate cases to service techs as necessary based on call type and technician availability.
  • Document call activity into CRM. (Salesforce)

Requirements

  • 1-3 years of experience
  • Understand and knowledge of low voltage, AC/DC systems, and split-phase electrical power.
  • Familiarity with Salesforce or other CRM.
  • Excellent telephone and MS Office Suite experience.

#ATL-C
#MON
#GDGAMFG

DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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